Frequently Asked Questions
1. Do you have an affiliate programme? How much do you pay for the acquired customers? How can I withdraw the agents’ remuneration?
12. Why are there just a few financial instruments displayed in my Market Watch, although your site says that you provide trading opportunities for a much wider range of instruments?
20. Please advise why the Interest rated was not credited on my account or was credited not in full?
21. I have registered on your site but I have not received confirmation on my e-mail. Why has it not happened?
22. I cannot set the Stop-Loss (Take-Profit) order. The "Invalid stops" message is displayed. What does it mean?
23. I want to set Buy Limit, Sell Limit, Buy Stop or Sell Stop orders, but "Invalid Price" is displayed. What is the reason?
24. I want to become a partner of the Company. Information on the site is insufficient. How can I learn more?
26. I installed the Pending Order for CFD [Intel]. But next day my order was deleted. The Pending Orders for EUR\USD and Gold were not deleted. What is the reason?
27. I am a client of the Company. Two days ago I sent a question to the support service by email to firstname.lastname@example.org. I still have not received any answer. Why?
34. I have a pending order or a Take-Profit order which have not been executed in spite of the price given. Or, the order was executed but at the price different from the given. Why does it happen?
36. I assume that on the Non deposit account it is obligatory to complete the trading volume of 3 lots within 3 days, Am I right?
37. Is it compulsory to double the account for the Non-deposit Forex? Can I withdraw my profit if after 3 days it is less than USD 100?
38. I would like to open a non-deposit account, but the system informs me that this service is not available. What is the problem?
39. Are there any specific limitations on the Non-deposit accounts? What happens if I break the Company rules?
41. I have opened an account but I changed my mind and I don’t want to trade. How can I withdraw my funds?